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How to access our services

Threshold has three offices  in Cork, Dublin and Galway covering  the country, where trained staff in our Tenancy Protection, Advice and Access Housing Unit services provide free and independent advice and advocacy to tenants experiencing housing problems particularly those at risk of homelessness. We do not provide legal advice, our advice is our interpretation of the relevant legislation, policies and practices.  If you require legal advice we advise that you contact a solicitor.

Threshold does not provide an advice service for landlords and would recommend contacting one of the many landlord organisiations or seeking legal advice.

As a charity,  our services are structured to make the most out of limited resources and our focus is upon clients with serious housing problems and at risk of homelessness and need our help the most and do not have the capacity to take action on their own behalf or the resources for accessing professional assistance.

 Our advice services can normally be contacted during normal office hours, Monday to Friday, 9.30am -5.00pm* in the following ways:
- Website
- Email
- Phone
- Arrange an appointment


*Our advice centres are closed on public holidays and an emergency service for threatened illegal evictions operates over the Christmas holidays.

Website
Our website provides a wide range of information 24/7 covering the main rights and obligations in private rented accommodation and advice on how to resolve problems. You will also be able to access links and downloads to additional information.

Email
If you are a tenant and cannot find what you are looking for on our website or need further assistance, you can email your query to your nearest Threshold advice centre by clicking here. In normal circumstances we will respond to your email within two working days, but this may be longer during busier periods.

 Phone

The Tenancy Protection Service can be contacted on free phone 1800 454 454 and you can select the nearest office to where you live to speak to someone. For general advice click here for contact details.

The Dublin advice centre currently has an 1890 phone number which keeps the cost of calls the same regardless of what part of the country you dial from. Before making a call, check with your phone provider to see if calls to an 1890 number are included in your package and the relevant call rates from your provider. Further information may be found at the Commission for Communications Regulation website www.comreg.ie

There is a high demand for our service and as a charity we have limited resources. If you phone and have difficulty getting to speak to an advisor first time, please keep trying.

 Appointments

Threshold's advice centres work on an appointment basis for vulnerable clients who need our help the most.  Appointments may be arranged directly with your local advice centre.


Client Database
In providing advice and advocating on behalf of our clients, it is necessary for us to capture relevant information on our client database. All information provided is confidential and will not be passed to third parties without your consent.


If you do not wish to provide us with the information required, we will not be able to provide any assistance beyond the provision of information.

 

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