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How to access our services

Threshold has three offices  in Cork, Dublin and Galway covering  the country, where trained staff in our Tenancy Protection, Advice and Access Housing Unit services provide free and independent advice and advocacy to tenants experiencing housing problems particularly those at risk of homelessness. We do not provide legal advice, our advice is our interpretation of the relevant legislation, policies and practices.  If you require legal advice we advise that you contact a solicitor.

Threshold does not provide an advice service for landlords and would recommend contacting one of the many landlord organisiations or seeking legal advice.

As a charity,  our services are structured to make the most out of limited resources and our focus is upon clients with serious housing problems and at risk of homelessness and need our help the most and do not have the capacity to take action on their own behalf or the resources for accessing professional assistance.

 Our advice services can normally be contacted during normal office hours, Monday to Friday, 9.00am -5.00pm* in the following ways:
- Website
- Email
- Phone
- Arrange an appointment


*Our advice centres are closed on public holidays and an emergency service for threatened illegal evictions operates over the Christmas holidays.

Website
Our website provides a wide range of information 24/7 covering the main rights and obligations in private rented accommodation and advice on how to resolve problems. You will also be able to access links and downloads to additional information.

Email
If you are a tenant and cannot find what you are looking for on our website or need further assistance, you can email your query to your nearest Threshold advice centre by clicking here. In normal circumstances we will respond to your email within two working days, but this may be longer during busier periods.

 National Free phone Helpline

Threshold's Tenancy Protection and Advice Services can be contacted on our national free phone 1800 454 454  Monday to Friday and you can select the nearest office to where you live to speak to someone.*

*Please note that times of services may vary.

There is a high demand for our service and as a charity we have limited resources. If you phone and have difficulty getting to speak to an advisor first time, please keep trying.

Please note that calls may be recorded for training and quality standards purposes only.

 Appointments

Threshold's advice centres work on an appointment basis for vulnerable clients who need our help the most.  Appointments may be arranged directly with your local advice centre.


Client Database

To enable us to advise and act on your behalf, it is necessary for us to capture relevant information on our client database. All information provided is confidential and will not be passed to third parties without your consent. Information is only held for the purposes intended and only for as long as is necessary before being deleted. You do not have to provide us with any information you are not comfortable in doing but you should be aware that this will limit the level of assistane we may be able to provide. 

Data Protection

For  further information on data protection please click here