Threshold is committed to providing a quality service. Having a robust complaints policy and procedure helps us to improve our interactions and interventions with and for service users. The purpose of the complaints policy is to ensure that complaints to Threshold are dealt with fairly and complainants can express relevant problems or concerns they may have and to have them resolved quickly and satisfactorily.
Complaints must be made in writing to the relevant service manager (Details below). Your complaint will be recorded and you will be informed of what will happen next, how long it will take and what can happen if you are not happy with the outcome.
We recommend that issues are addressed as soon as possible and all complaints should be made within 28 days of the issue you wish to make the complaint about.
Further information on the complaints process can be downloaded in the leaflet opposite. Page 2 of the leaflet also contains a form which you can fill in directly and then save and email to us. Alternatively it can be printed out and sent by post to the relevant services manager.
Current Services Managers
Cork: Edel Conlon, Threshold, 22 South Mall, Cork City. Tel No +353 (0) 1 635 3643 Email firstname.lastname@example.org
Dublin: Stephen Large, Threshold, 21 Stoneybatter, Dublin 7. Tel No + 353 (0) 1 635 3615 Email email@example.com
Galway: Karina Timothy, Threshold, 5 Prospect Hill, Galway. Tel No. +353 (0) 1 635 3689 Email firstname.lastname@example.org