How you can take further action?
If you are having a problem with your tenancy it is always preferable to try to resolve the problem informally though dialogue with your landlord or letting agent. Threshold may be able to assist you in this. If this is not possible you may be left with no option but to take, make a complaint to the Residential Tenancies Board - the RTB.
Further information on the RTB is available on their website
You can lodge a dispute application online through the RTB's Tenancy Management System or alternatively you can download and complete the complaint application form available as a download on this page.
Mediation is a free service whilst an adjudication hearing costs either €15 for online applications or €25 to submit a paper application.