How you can take further action?
If you are having a problem with your tenancy it is alway preferrable to try to solve the problem informally though dialogue with your landlord or letting agent. Threshold may be able to assist you in this. If this is not possible you may be left with no option but to take make a complaint to the Residential Tenancies Board - the RTB.
Futher information on the RTB is available on their website www.rtb.ie
You can lodge a dispute application online through the RTB's Tenancy Management System or alternatively you can download and complete the complaint application form available as a download on this page.
Mediation is a free service whilst an adjudication hearing costs either €15 for online applications or €25 to submit a paper application.