Administration support (CE)

Purpose of Job: To provide essential administrative support to Threshold’s frontline housing advice and advocacy services for those renting, experiencing tenancy problems and at risk of becoming homelessness.


Reports to: CE Supervisor



 Supporting Frontline Services

  • Providing administrative support to frontline advice and Tenancy Protection Service staff in assisting with the setting up, maintaining and closing off of cases on our client database.
  • Assist with any required paperwork and correspondence in relation to client cases.
  • Ensure client files are accurate and up-to-date.
  • Cover reception where required.
  • Assist with the handling of post.
  • Assist in the correct filing of documentation across the office and ensuring that paperwork is not left unattended
  • Any other relevant tasks


Policy, Legal, Communications and Research

  • Assist with periodic surveys of clients for campaigning, research and legal purposes.
  • Assist in the organising of and hosting of events such as annual report and other report launches
  • Maintain and update relevant mailing lists
  • Deal with enquiries by phone, email and other
  • Any other relevant tasks


 Head Office including fundraising and HR

  • To support the fundraising team through the processing of post and donations received in response to campaigns.
  • Input donations to our donor database and update database where required.
  • Provide administrative support to HR administrator.
  • Share in the necessary administrative and domestic tasks (including updating information, filing, and compiling statistics) to assist head office support front line services.
  • Deal with enquiries by phone, email and other


Skills Requirements

  • Good Communication skills, both written and verbal
  • A good level of basic IT skills to include Word, Excel and Outlook.
  • Ability to follow instruction and act on own initiative
  • Commitment to learning and developing
  • Previous experience in using a client database is desirable


To apply please send a cover letter and CV to