Administration support (CE)
Purpose of Job: To provide essential administrative support to Threshold’s frontline housing advice and advocacy services for those renting, experiencing tenancy problems and at risk of becoming homelessness.
Reports to: CE Supervisor
MAIN TASKS AND RESPONSIBILITIES
Supporting Frontline Services
- Providing administrative support to frontline advice and Tenancy Protection Service staff in assisting with the setting up, maintaining and closing off of cases on our client database.
- Assist with any required paperwork and correspondence in relation to client cases.
- Ensure client files are accurate and up-to-date.
- Cover reception where required.
- Assist with the handling of post.
- Assist in the correct filing of documentation across the office and ensuring that paperwork is not left unattended
- Any other relevant tasks
Policy, Legal, Communications and Research
- Assist with periodic surveys of clients for campaigning, research and legal purposes.
- Assist in the organising of and hosting of events such as annual report and other report launches
- Maintain and update relevant mailing lists
- Deal with enquiries by phone, email and other
- Any other relevant tasks
Head Office including fundraising and HR
- To support the fundraising team through the processing of post and donations received in response to campaigns.
- Input donations to our donor database and update database where required.
- Provide administrative support to HR administrator.
- Share in the necessary administrative and domestic tasks (including updating information, filing, and compiling statistics) to assist head office support front line services.
- Deal with enquiries by phone, email and other
Skills Requirements
- Good Communication skills, both written and verbal
- A good level of basic IT skills to include Word, Excel and Outlook.
- Ability to follow instruction and act on own initiative
- Commitment to learning and developing
- Previous experience in using a client database is desirable
To apply please send a cover letter and CV to cesupervisor@threshold.ie