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Advice Worker

Threshold specializes in providing high-quality advice and advocacy services for people experiencing housing problems in both the private rental sector and the social housing sector in Ireland.

We do this by:

  • Campaigning for suitable housing delivered on a rights-based approach
  • Analysing existing problems and seeking innovative approaches and solutions through quality research
  • Providing independent advisory and advocacy services
  • Working in collaboration with others for those disadvantaged by the housing system

Advice Worker 

Community Employment Scheme

 

Purpose of role
To work as part of a vibrant team, in a busy office environment, providing efficient and effective advice and advocacy services to people who contact Threshold with housing problems, with an emphasis on helping people to help themselves.

Main tasks and responsibilities

Working with service users

  • Establish full details of a query
  • Explore with and advise a caller of all options and their possible effects
  • Help caller choose a course of action
  • Provide the caller with accurate information using agency information resources
  • Support callers in taking action themselves
  • If appropriate, undertake follow-up work on behalf of the caller, including advocacy and mediation or referral to other agencies
  • Keep accurate records of work with clients

Development, training, and administration

  • To keep up-to-date with information resources and technology and with relevant legislation, policies and practice
  • In consolation with other staff members, identify staff training and development needs
  • To contribute to Thresholds research and lobbying function; particularly by identifying queries that have wider implications
  • To attend training sessions
  • To participate in staff meetings
  • To maintain and develop links with other relevant agencies to share in the necessary administrative and domestic tasks (including updating information, filing, compiling statistics)

Skills Requirements

  • A level of basic IT skills to include Word and operation of a busy email account is essential
  • A commitment to customer service and willingness to help people experiencing housing problems
  • Communication skills both written and verbal
  • Team work
  • Commitment to learning and developing

Induction and ongoing training will be provided both in-house and externally.

To apply

Please apply with Cover letter and CV to the CE Supervisor Gladys Ogedegbe or Susan Lewis at: cesupervisor@threshold.ie